DialogNodeOutputGenericDialogNodeOutputResponseTypeConnectToAgent

public struct DialogNodeOutputGenericDialogNodeOutputResponseTypeConnectToAgent : Codable, Equatable

DialogNodeOutputGenericDialogNodeOutputResponseTypeConnectToAgent.

Enums with an associated value of DialogNodeOutputGenericDialogNodeOutputResponseTypeConnectToAgent: DialogNodeOutputGeneric

  • The type of response returned by the dialog node. The specified response type must be supported by the client application or channel.

    Declaration

    Swift

    public var responseType: String

  • An optional message to be sent to the human agent who will be taking over the conversation.

    Declaration

    Swift

    public var messageToHumanAgent: String?

  • An optional message to be displayed to the user to indicate that the conversation will be transferred to the next available agent.

    Declaration

    Swift

    public var agentAvailable: AgentAvailabilityMessage?

  • An optional message to be displayed to the user to indicate that no online agent is available to take over the conversation.

    Declaration

    Swift

    public var agentUnavailable: AgentAvailabilityMessage?

  • Routing or other contextual information to be used by target service desk systems.

    Declaration

    Swift

    public var transferInfo: DialogNodeOutputConnectToAgentTransferInfo?

  • An array of objects specifying channels for which the response is intended.

    Declaration

    Swift

    public var channels: [ResponseGenericChannel]?

  • Initialize a DialogNodeOutputGenericDialogNodeOutputResponseTypeConnectToAgent with member variables.

    Declaration

    Swift

    public init(
    responseType: String,
    messageToHumanAgent: String? = nil,
    agentAvailable: AgentAvailabilityMessage? = nil,
    agentUnavailable: AgentAvailabilityMessage? = nil,
    transferInfo: DialogNodeOutputConnectToAgentTransferInfo? = nil,
    channels: [ResponseGenericChannel]? = nil
)

    Parameters

    responseType

    The type of response returned by the dialog node. The specified response type must be supported by the client application or channel.
    messageToHumanAgent

    An optional message to be sent to the human agent who will be taking over the conversation.
    agentAvailable

    An optional message to be displayed to the user to indicate that the conversation will be transferred to the next available agent.
    agentUnavailable

    An optional message to be displayed to the user to indicate that no online agent is available to take over the conversation.
    transferInfo

    Routing or other contextual information to be used by target service desk systems.
    channels

    An array of objects specifying channels for which the response is intended.

    Return Value

    An initialized DialogNodeOutputGenericDialogNodeOutputResponseTypeConnectToAgent.