RuntimeResponseGenericRuntimeResponseTypeConnectToAgent

An object that describes a response with response type connect_to_agent.

Hierarchy

RuntimeResponseGeneric
- RuntimeResponseGenericRuntimeResponseTypeConnectToAgent

Index

Properties

Optional agent_available

agent_available: string

An optional message to be displayed to the user to indicate that the conversation will be transferred to the next available agent.

Optional agent_unavailable

agent_unavailable: string

An optional message to be displayed to the user to indicate that no online agent is available to take over the conversation.

Optional dialog_node

dialog_node: string

The ID of the dialog node that the topic property is taken from. The topic property is populated using the value of the dialog node's title property.

Optional message_to_human_agent

message_to_human_agent: string

A message to be sent to the human agent who will be taking over the conversation.

response_type

response_type: string

The type of response returned by the dialog node. The specified response type must be supported by the client application or channel.

Optional topic

topic: string

A label identifying the topic of the conversation, derived from the title property of the relevant node or the topic property of the dialog node response.

Optional transfer_info

transfer_info: DialogNodeOutputConnectToAgentTransferInfo

Routing or other contextual information to be used by target service desk systems.