DialogNodeOutputGenericDialogNodeOutputResponseTypeConnectToAgent

An object that describes a response with response type connect_to_agent.

DialogNodeOutputGeneric
- DialogNodeOutputGenericDialogNodeOutputResponseTypeConnectToAgent

Index

agent_available: string

An optional message to be displayed to the user to indicate that the conversation will be transferred to the next available agent.

agent_unavailable: string

An optional message to be displayed to the user to indicate that no online agent is available to take over the conversation.

message_to_human_agent: string

An optional message to be sent to the human agent who will be taking over the conversation.

response_type: string

The type of response returned by the dialog node. The specified response type must be supported by the client application or channel.

Routing or other contextual information to be used by target service desk systems.