RuntimeResponseGenericRuntimeResponseTypeConnectToAgent

RuntimeResponseGenericRuntimeResponseTypeConnectToAgent.

Hierarchy

RuntimeResponseGeneric
- RuntimeResponseGenericRuntimeResponseTypeConnectToAgent

Index

Properties

Optional agent_available

agent_available: AgentAvailabilityMessage

An optional message to be displayed to the user to indicate that the conversation will be transferred to the next available agent.

Optional agent_unavailable

agent_unavailable: AgentAvailabilityMessage

An optional message to be displayed to the user to indicate that no online agent is available to take over the conversation.

Optional channels

channels: ResponseGenericChannel[]

An array of objects specifying channels for which the response is intended. If channels is present, the response is intended for a built-in integration and should not be handled by an API client.

Optional message_to_human_agent

message_to_human_agent: string

A message to be sent to the human agent who will be taking over the conversation.

response_type

response_type: string

The type of response returned by the dialog node. The specified response type must be supported by the client application or channel.

Optional topic

topic: string

A label identifying the topic of the conversation, derived from the title property of the relevant node or the topic property of the dialog node response.

Optional transfer_info

transfer_info: DialogNodeOutputConnectToAgentTransferInfo

Routing or other contextual information to be used by target service desk systems.