An optional message to be displayed to the user to indicate that the conversation will be transferred to the next available agent.
An optional message to be displayed to the user to indicate that no online agent is available to take over the conversation.
An array of objects specifying channels for which the response is intended. If channels is present, the response is intended for a built-in integration and should not be handled by an API client.
The unique ID of the dialog node that the topic property is taken from. The topic property is populated using the value of the dialog node's title property.
A message to be sent to the human agent who will be taking over the conversation.
The type of response returned by the dialog node. The specified response type must be supported by the client application or channel.
A label identifying the topic of the conversation, derived from the title property of the relevant node or the topic property of the dialog node response.
Routing or other contextual information to be used by target service desk systems.
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RuntimeResponseGenericRuntimeResponseTypeConnectToAgent.