{ "name": "Watson Assistant simple example", "type": "action", "valid": true, "status": "Available", "created": "2021-09-22T17:42:44.447Z", "updated": "2022-09-22T17:23:53.729Z", "language": "en", "skill_id": "626c44a9-0485-49d7-b1a5-d63bee0ca6b0", "workspace": { "actions": [ { "steps": [ { "step": "step_475", "output": { "generic": [ { "values": [ { "text_expression": { "concat": [ { "scalar": "Sorry, it looks like you already have an appointment scheduled." } ] } } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "resolver": { "type": "end_action" }, "variable": "step_475", "condition": { "exists": { "skill_variable": "Appointment" } }, "next_step": "step_821" }, { "step": "step_821", "output": { "generic": [ { "values": [ { "text_expression": { "concat": [ { "scalar": "What day would you like to come in?" } ] } } ], "response_type": "text", "selection_policy": "sequential" }, { "response_type": "date", "repeat_on_reprompt": true } ] }, "handlers": [ { "type": "not_found", "title": "validation_not_found_handler", "output": { "generic": [ { "values": [ { "text": "I'm sorry, I did not catch that, please restate your response." } ], "response_type": "text" } ] }, "handler": "validation_not_found_handler", "resolver": { "type": "prompt_again" }, "next_handler": "validation_not_found_max_tries_handler" }, { "type": "not_found_max_tries", "title": "validation_not_found_max_tries_handler", "handler": "validation_not_found_max_tries_handler", "resolver": { "type": "fallback" } } ], "question": { "entity": "sys-date", "max_tries": 3 }, "resolver": { "type": "continue" }, "variable": "step_821", "next_step": "step_178" }, { "step": "step_178", "output": { "generic": [ { "values": [ { "text_expression": { "concat": [ { "scalar": "What time works for you?" } ] } } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [ { "type": "not_found", "title": "validation_not_found_handler", "output": { "generic": [ { "values": [ { "text": "I'm sorry, I did not catch that, please restate your response." } ], "response_type": "text" } ] }, "handler": "validation_not_found_handler", "resolver": { "type": "prompt_again" }, "next_handler": "validation_not_found_max_tries_handler" }, { "type": "not_found_max_tries", "title": "validation_not_found_max_tries_handler", "handler": "validation_not_found_max_tries_handler", "resolver": { "type": "fallback" } } ], "question": { "entity": "sys-time", "max_tries": 3 }, "resolver": { "type": "continue" }, "variable": "step_178", "next_step": "step_434" }, { "step": "step_434", "output": { "generic": [ { "values": [ { "text_expression": { "concat": [ { "scalar": "OK, " }, { "skill_variable": "Customer_name" }, { "scalar": ". You have an appointment for " }, { "skill_variable": "Appointment_time" }, { "scalar": " on " }, { "skill_variable": "Appointment_date" }, { "scalar": ". See you then!" } ] } } ], "response_type": "text", "selection_policy": "sequential" } ] }, "context": { "variables": [ { "value": { "expression": "{ \"date\": ${step_821}, \"time\": ${step_178} }" }, "skill_variable": "Appointment" }, { "value": { "expression": "${Appointment}.time.value.reformatDateTime(\"h:mm a\")" }, "skill_variable": "Appointment_time" }, { "value": { "expression": "${Appointment}.date.value.reformatDateTime(\"MMM d\")" }, "skill_variable": "Appointment_date" } ] }, "handlers": [], "resolver": { "type": "end_action" }, "variable": "step_434" } ], "title": "I need to make an appointment", "action": "action_16402", "boosts": [], "handlers": [], "condition": { "intent": "action_16402_intent_39177" }, "variables": [ { "title": "What time works for you?", "variable": "step_178", "data_type": "time" }, { "title": "OK, {variable}. You have an appointment for {variable} on {varia", "variable": "step_434", "data_type": "any" }, { "title": "Sorry, it looks like you already have an appointment scheduled.", "variable": "step_475", "data_type": "any" }, { "variable": "step_761_result_1", "data_type": "any" }, { "title": "What day would you like to come in?", "variable": "step_821", "data_type": "date" } ], "next_action": "fallback", "topic_switch": { "allowed_from": true, "allowed_into": true }, "disambiguation_opt_out": false }, { "steps": [ { "step": "step_875", "output": { "generic": [ { "values": [ { "text_expression": { "concat": [ { "scalar": "Sorry, you don't seem to have an appointment scheduled. Nothing to cancel!" } ] } } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "resolver": { "type": "end_action" }, "variable": "step_875", "condition": { "not": { "exists": { "skill_variable": "Appointment" } } }, "next_step": "step_312" }, { "step": "step_312", "output": { "generic": [ { "values": [ { "text_expression": { "concat": [ { "scalar": "You currently have an appointment scheduled for " }, { "skill_variable": "Appointment_time" }, { "scalar": " on " }, { "skill_variable": "Appointment_date" }, { "scalar": ". Are you sure you want to cancel?" } ] } } ], "response_type": "text", "selection_policy": "sequential" }, { "options": [ { "label": "Yes", "value": { "input": { "text": "Yes" } } }, { "label": "No", "value": { "input": { "text": "No" } } } ], "response_type": "option", "repeat_on_reprompt": true } ] }, "handlers": [ { "type": "not_found", "title": "validation_not_found_handler", "output": { "generic": [ { "values": [ { "text": "I'm sorry, I did not catch that, please restate your response." } ], "response_type": "text" } ] }, "handler": "validation_not_found_handler", "resolver": { "type": "prompt_again" }, "next_handler": "validation_not_found_max_tries_handler" }, { "type": "not_found_max_tries", "title": "validation_not_found_max_tries_handler", "handler": "validation_not_found_max_tries_handler", "resolver": { "type": "fallback" } } ], "question": { "entity": "sys-yes-no", "max_tries": 3 }, "resolver": { "type": "continue" }, "variable": "step_312", "next_step": "step_779" }, { "step": "step_779", "output": { "generic": [ { "values": [ { "text_expression": { "concat": [ { "scalar": "OK, I have canceled your appointment." } ] } } ], "response_type": "text", "selection_policy": "sequential" } ] }, "context": { "variables": [ { "value": { "expression": "null" }, "skill_variable": "Appointment" } ] }, "handlers": [], "resolver": { "type": "end_action" }, "variable": "step_779", "condition": { "eq": [ { "variable": "step_312" }, { "scalar": "yes" } ] } } ], "title": "I need to cancel my appointment", "action": "action_32299", "boosts": [], "handlers": [], "condition": { "intent": "action_32299_intent_11834" }, "variables": [ { "title": "You currently have an appointment scheduled for {variable} on {v", "variable": "step_312", "data_type": "yes_no" }, { "title": "OK, I have canceled your appointment.", "variable": "step_779", "data_type": "any" }, { "title": "Sorry, you don't seem to have an appointment scheduled. Nothing ", "variable": "step_875", "data_type": "any" } ], "next_action": "action_16402", "topic_switch": { "allowed_from": true, "allowed_into": true }, "disambiguation_opt_out": false }, { "steps": [ { "step": "step_481", "output": { "generic": [ { "values": [ { "text_expression": { "concat": [ { "scalar": "Hmm ... Sorry, you don't seem to have an appointment scheduled." } ] } } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "resolver": { "type": "end_action" }, "variable": "step_481", "condition": { "not": { "exists": { "skill_variable": "Appointment" } } }, "next_step": "step_434" }, { "step": "step_434", "output": { "generic": [ { "values": [ { "text_expression": { "concat": [ { "scalar": "You have an appointment scheduled for " }, { "skill_variable": "Appointment_time" }, { "scalar": " on " }, { "skill_variable": "Appointment_date" }, { "scalar": ". We're looking forward to seeing you!" } ] } } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "resolver": { "type": "end_action" }, "variable": "step_434" } ], "title": "When is my appointment?", "action": "action_4444", "boosts": [], "handlers": [], "condition": { "intent": "action_4444_intent_22194" }, "variables": [ { "title": "You have an appointment scheduled for {variable} on {variable}. ", "variable": "step_434", "data_type": "any" }, { "title": "Hmm ... Sorry, you don't seem to have an appointment scheduled.", "variable": "step_481", "data_type": "any" } ], "next_action": "action_32299", "topic_switch": { "allowed_from": true, "allowed_into": true }, "disambiguation_opt_out": false }, { "steps": [ { "step": "step_001", "output": { "generic": [ { "values": [ { "text": "I'm afraid I don't understand. Please rephrase your question." } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "resolver": { "type": "end_action" }, "variable": "step_001", "condition": { "lte": [ { "system_variable": "no_action_matches_count" }, { "scalar": 3 } ] }, "next_step": "step_002" }, { "step": "step_002", "output": { "generic": [ { "values": [ { "text": "" } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "resolver": { "type": "invoke_another_action_and_end", "invoke_action": { "action": "fallback", "parameters": null, "result_variable": "step_002_result_1" } }, "variable": "step_002", "condition": { "gt": [ { "system_variable": "no_action_matches_count" }, { "scalar": 3 } ] } } ], "title": "No action matches", "action": "anything_else", "boosts": [], "handlers": [], "condition": { "expression": "anything_else" }, "variables": [ { "title": "I am afraid I do not understand what you are asking, please re-p", "variable": "step_001", "data_type": "any" }, { "variable": "step_002", "data_type": "any" }, { "variable": "step_002_result_1", "data_type": "any" } ], "disambiguation_opt_out": true }, { "steps": [ { "step": "step_001", "output": { "generic": [ { "values": [ { "text": "I'm afraid I don't understand. I can connect you to an agent." } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "resolver": { "type": "connect_to_agent", "response": { "transfer_info": { "target": {} }, "agent_available": { "message": "Let's send you to an available agent." }, "agent_unavailable": { "message": "There are no agents available at this time. When one becomes available, we'll connect you." }, "message_to_human_agent": "" } }, "variable": "step_001", "condition": { "eq": [ { "system_variable": "fallback_reason" }, { "scalar": "Step validation failed" } ] }, "next_step": "step_002" }, { "step": "step_002", "output": { "generic": [ { "values": [ { "text": "Sorry I couldn't assist you. I will connect you to an agent right away." } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "resolver": { "type": "connect_to_agent", "response": { "transfer_info": { "target": {} }, "agent_available": { "message": "Let's send you to an available agent." }, "agent_unavailable": { "message": "There are no agents available at this time. When one becomes available, we'll connect you." }, "message_to_human_agent": "" } }, "variable": "step_002", "condition": { "eq": [ { "system_variable": "fallback_reason" }, { "scalar": "Agent requested" } ] }, "next_step": "step_003" }, { "step": "step_003", "output": { "generic": [ { "values": [ { "text": "I am afraid I do not understand what you are asking, let me connect you to an agent." } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "resolver": { "type": "connect_to_agent", "response": { "transfer_info": { "target": {} }, "agent_available": { "message": "Let's send you to an available agent." }, "agent_unavailable": { "message": "There are no agents available at this time. When one becomes available, we'll connect you." }, "message_to_human_agent": "" } }, "variable": "step_003", "condition": { "eq": [ { "system_variable": "fallback_reason" }, { "scalar": "No action matches" } ] } } ], "title": "Fallback", "action": "fallback", "boosts": [], "handlers": [], "condition": { "intent": "fallback_connect_to_agent" }, "variables": [ { "title": "I'm afraid I don't understand. I can connect you to an agent.", "variable": "step_001", "data_type": "any" }, { "title": "Sorry I couldn't assist you. I will connect you to an agent righ", "variable": "step_002", "data_type": "any" }, { "title": "I am afraid I do not understand what you are asking, let me conn", "variable": "step_003", "data_type": "any" } ], "next_action": "anything_else", "disambiguation_opt_out": true }, { "steps": [ { "step": "step_480", "output": { "generic": [ { "values": [ { "text_expression": { "concat": [ { "scalar": "Welcome to the Watson Assistant example. What's your name?" } ] } } ], "response_type": "text", "selection_policy": "sequential" } ] }, "handlers": [], "question": { "free_text": true, "only_populate_when_prompted": true }, "resolver": { "type": "continue" }, "variable": "step_480", "condition": { "not": { "exists": { "skill_variable": "Customer_name" } } }, "next_step": "step_001" }, { "step": "step_001", "output": { "generic": [ { "values": [ { "text_expression": { "concat": [ { "scalar": "Hi, " }, { "skill_variable": "Customer_name" }, { "scalar": "! How can I help you?" } ] } } ], "response_type": "text", "selection_policy": "sequential" } ] }, "context": { "variables": [ { "value": { "variable": "step_480" }, "skill_variable": "Customer_name" } ] }, "handlers": [], "resolver": { "type": "continue" }, "variable": "step_001" } ], "title": "Greet customer", "action": "welcome", "boosts": [], "handlers": [], "condition": { "expression": "welcome" }, "variables": [ { "title": "Hi, {variable}! How can I help you?", "variable": "step_001", "data_type": "any" }, { "title": "Welcome to the Watson Assistant example. What's your name?", "variable": "step_480", "data_type": "any" } ], "next_action": "action_4444", "disambiguation_opt_out": true } ], "intents": [ { "intent": "action_16402_intent_39177", "examples": [ { "text": "I need to make an appointment" } ] }, { "intent": "action_32299_intent_11834", "examples": [ { "text": "I need to cancel my appointment" } ] }, { "intent": "action_4444_intent_22194", "examples": [ { "text": "When is my appointment?" } ] }, { "intent": "fallback_connect_to_agent", "examples": [ { "text": "Agent help" }, { "text": "Call agent" }, { "text": "Can I connect to an agent?" }, { "text": "I would like to speak to a human" }, { "text": "I would like to speak to someone" } ], "description": "Please transfer me to an agent" } ], "entities": [ { "entity": "sys-date", "values": [] }, { "entity": "sys-number", "values": [] }, { "entity": "sys-time", "values": [] }, { "entity": "sys-yes-no", "values": [] } ], "metadata": { "api_version": { "major_version": "v2", "minor_version": "2018-11-08" } }, "variables": [ { "title": "Appointment", "variable": "Appointment", "data_type": "any", "description": "" }, { "title": "Appointment date", "variable": "Appointment_date", "data_type": "any", "description": "" }, { "title": "Appointment time", "variable": "Appointment_time", "data_type": "any", "description": "" }, { "title": "Customer name", "variable": "Customer_name", "data_type": "string", "description": "" }, { "title": "result", "variable": "result", "data_type": "any", "description": "" } ], "data_types": [], "counterexamples": [], "system_settings": { "topic_switch": { "enabled": true, "messages": { "confirm_return": { "text": "Return to previous topic?" }, "confirm_switch": { "text": "Switch from the current topic?" } }, "question_steps_threshold": 2 }, "disambiguation": { "prompt": "Did you mean:", "enabled": true, "randomize": true, "max_suggestions": 5, "suggestion_text_policy": "title", "none_of_the_above_prompt": "None of the above" }, "intent_classification": { "training_backend_version": "v2" }, "spelling_auto_correct": true }, "learning_opt_out": false }, "description": "created for assistant 208e930c-5ee6-448b-80fd-ead45bacb463", "assistant_id": "208e930c-5ee6-448b-80fd-ead45bacb463", "workspace_id": "626c44a9-0485-49d7-b1a5-d63bee0ca6b0", "dialog_settings": {}, "next_snapshot_version": "14" }